Refund & Return Policy

Last updated: October 7, 2026

Our 90-Night Sleep Trial

It takes time to get used to a new pillow. That is why every RECOVERY PILLOW and RECOVERY PILLOW PLUS purchased from slumbervale.com comes with a 90-night sleep trial. Sleep on your pillow at home for up to 90 nights from the day it is delivered. If it turns out not to be the right fit for you, send it back free of charge and we will refund the full purchase price. No restocking fees, no return shipping costs, and no need to justify your decision.

This policy applies to orders shipped to addresses in the United States and placed through our online store. It does not limit any rights you may have under applicable consumer protection law.

How to start a return

  • Step 1 – Contact us. Email contact@slumbervale.com within 90 nights of delivery. Include your order number, the product you want to return, and the email address used for the order. A short note on why the pillow did not work for you is appreciated but not required.
  • Step 2 – Receive your prepaid label. We will reply within 1–2 business days with a prepaid return shipping label and packing instructions. Return shipping within the United States is free.
  • Step 3 – Pack and ship. Place the pillow, its pillowcase, and the TRAVEL BAG in a box or sturdy bag, attach the label, and hand the package to the carrier named on the label within 14 days of receiving it. Keep the drop-off receipt until your refund has been issued.

Please do not send a return without contacting us first. Packages that arrive without a return request may be delayed or cannot be matched to your order.

Return conditions

  • The return is requested within 90 nights of the delivery date shown in your tracking information.
  • The product was purchased directly from slumbervale.com. Items bought from other sellers must be returned to that seller.
  • The return is complete: pillow, pillowcase, and TRAVEL BAG. For the RECOVERY PILLOW PLUS, this includes all three layers.
  • The product shows no damage beyond normal use during the trial. Items that have been cut, burned, soiled, exposed to liquids, or otherwise misused cannot be refunded. Please note that the pillow core itself is not washable; washing it is considered misuse.
  • The sleep trial applies to one pillow of each model per household. Additional units of the same model can be returned within the trial period only if they are unused and in their original packaging.

Refunds

Once your return arrives at the address on your return label, we inspect it and process your refund within 10 business days of receipt. The refund is issued to the original payment method (Shopify Payments or PayPal) for the full amount you paid for the returned product, including any sales tax charged on it. Because standard shipping on US orders is free, there are no shipping costs to deduct.

We will email you as soon as the refund has been issued. Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to appear on your statement. If you have not received your refund 15 business days after our confirmation email, contact us at contact@slumbervale.com and we will help you trace it.

Exchanges

We do not process direct exchanges. If you would like a different model – for example, switching from the RECOVERY PILLOW to the RECOVERY PILLOW PLUS – simply return your current pillow under the sleep trial and place a new order at any time. If you prefer, contact us and we will guide you through the fastest way to do this.

Damaged, defective, or incorrect items

We check every order before it is dispatched, but if your pillow arrives damaged or defective, or if you receive the wrong item, email contact@slumbervale.com as soon as possible, ideally within 7 days of delivery. Include your order number and photos of the item and the packaging. We will send a replacement or issue a full refund at no cost to you, and we will cover any return shipping required.

Order cancellations

Orders are processed within 1–2 business days. If you need to cancel, email us as quickly as possible with your order number. If your order has not yet been dispatched, we will cancel it and refund you in full. If it has already shipped, please use the return process described above once it arrives.

Items that cannot be returned

  • Products returned more than 90 nights after delivery.
  • Products not purchased from slumbervale.com.
  • Products damaged through misuse, alteration, or improper care.
  • Promotional items or free gifts that are not returned together with the product they came with.

Contact

Questions about returns or refunds? Email us at contact@slumbervale.com. Slumbervale, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.