Legal Notice

Last updated: October 7, 2026

Store operator

The online store slumbervale.com is operated by:

  • Company: Slumbervale
  • Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
  • Email: contact@slumbervale.com
  • Website: www.slumbervale.com

Slumbervale is responsible for the content of this website and for the products sold through it.

How to contact us

The fastest way to reach us is by email at contact@slumbervale.com. We answer every message within 1–2 business days (Monday through Friday). To help us assist you quickly, please include your order number and the email address you used at checkout. You can also write to us at the postal address above; please note that postal mail takes longer to process and is not suitable for return requests, which must be initiated by email.

Typical topics we can help you with:

  • Questions about the RECOVERY PILLOW and RECOVERY PILLOW PLUS before you order.
  • Order status, tracking, and address changes.
  • Starting a return under our 90-night sleep trial.
  • Refund status, invoices, and payment questions.
  • Privacy requests, including access to or deletion of your personal information.

Orders and payment

All prices are shown in US dollars (USD); applicable sales tax is calculated at checkout. Payments are processed by Shopify Payments and PayPal. Standard shipping to US addresses is free; orders are processed within 1–2 business days and delivered 1–3 business days after dispatch. Every pillow comes with a 90-night sleep trial with free return shipping and a full refund to your original payment method within 10 business days of receiving the return. Our Shipping Policy, Refund & Return Policy, Terms of Service, and Privacy Policy are available in the footer of every page.

Product and manufacturer information

Manufacturer details, materials, care instructions, safety information, and certifications for each product are published on its product page under the headings "Manufacturer Information", "Material", "Care Instructions", and "Certification". Please keep these instructions with the product. Our pillows are not suitable for small children and must be kept away from heat sources and open flames.

Dispute resolution

If you are not satisfied with a product or with our service, please contact us first at contact@slumbervale.com; we are committed to finding a fair solution quickly. Our Terms of Service are governed by the laws of the United Arab Emirates, with jurisdiction of the courts of Dubai, without prejudice to any mandatory consumer protection rights you have under the laws of your place of residence.

Trademarks and copyright

SLUMBERVALE® and the Slumbervale logo are trademarks of Slumbervale. RECOVERY PILLOW, RECOVERY PILLOW PLUS, and TRAVEL BAG are product names of Slumbervale. All text, photographs, graphics, videos, and designs on this website are protected by copyright and may not be reproduced, distributed, or used for commercial purposes without our prior written permission. Facebook, Instagram, PayPal, and Shopify are trademarks of their respective owners.

Liability for content and links

We take great care to keep the information on this website accurate and up to date, but we cannot guarantee that it is free of errors. Our website may contain links to third-party websites, such as our social media pages or our payment providers. We have no control over the content of these websites and accept no responsibility for it; the operators of the linked pages are solely responsible for their content.